Vending Case Study: Multi-Location Sports Facility

Transforming the Vending Experience for a Multi-Location Sports Facility

When a busy two-location sports facility in Massachusetts approached us, they were dealing with a vending setup that caused constant frustration for both staff and visitors. Their previous vendor provided outdated machines with no credit card readers, limited payment options, and frequent equipment issues. Even worse, communication was slow, restocks were inconsistent, and service requests often went unanswered—leaving the facility with empty machines, unhappy guests, and stagnant revenue.

The facility’s management team wanted a vending partner that was reliable, modern, and proactive. They needed equipment that could keep up with high foot traffic and a vendor who could respond quickly when issues arose. That’s where we stepped in.

The Challenges

Across both locations, the sports facility was experiencing:

• Outdated vending machines with no card readers, limiting sales to cash-only transactions.

• Frequent mechanical issues and long wait times for repairs.

• Poor communication with the previous vendor—service delays, missed restocks, and no transparency.

• Low monthly revenue and minimal commissions due to machine downtime and low product turnover.

• Frustrated visitors who expected the convenience of modern payment options.

It was clear that the facility needed a complete vending overhaul—not just new equipment, but a fundamentally better service model.

Our Solution

We started by installing brand-new, modern vending machines at both locations. Each machine was equipped with:

• Credit and debit card readers

• Mobile payment options

• Motion sensors and LED lighting

• Energy-efficient systems

• Smart monitoring technology for real-time sales and inventory tracking

The addition of card readers alone significantly expanded purchasing access, especially in a youth-oriented environment where cash is less common.

Next, we established a clear, consistent communication process with the facility’s general managers and operations team. Using automated monitoring and proactive alerts, we created a service plan that ensured:

• More frequent restocks

• Faster response times

• Transparent machine performance reporting

• Zero guesswork for the facility’s staff

Our goal was simple: make vending something they never had to think about again—while delivering a drastically better experience for their guests.

The Results

Within the first several months of our service, the results spoke for themselves:

• 111% increase in monthly revenue compared to the facility’s previous 12-month average

• Thousands of dollars in additional commissions projected over the lifetime of our partnership

• Significantly fewer service interruptions due to modern, reliable equipment

• Higher customer satisfaction thanks to card acceptance, better product availability, and visually appealing machines

By upgrading equipment, improving communication, and implementing a proactive service model, we turned previously underperforming vending areas into strong, consistent revenue generators for the facility.

Conclusion

This partnership demonstrates how much of a difference modern equipment and proactive service can make—especially in high-traffic environments like sports facilities. By listening to the needs of their management team and delivering a dependable, technology-driven solution, we were able to create a seamless vending experience that benefits the facility, its guests, and their bottom line.

If your facility is struggling with outdated machines, inconsistent service, or stagnant revenue, we’d be happy to help you achieve similar results.

Interested in learning more? Contact us today to learn how easy it is to get started.